AI agents meet billable hours as Certinia rethinks services delivery
Certinia adds AI to software for selling projects, assigning staff, delivering work and billing clients
Certinia Inc. is bringing AI into the software firms use to sell projects, assign staff, deliver work and bill clients. AI’s ability to instantaneously draw from a deep well of information and provide guidance in practically any field of expertise has changed the paradigm for professional services. For Certinia Inc., whose business facilitates 7.1 billion […] The post AI agents meet billable hours as Certinia rethinks services delivery appeared first on SiliconANGLE.
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AI is entering the systems that coordinate project sales, staffing, delivery and billing, placing it directly in professional-services workflows. Certinia’s move reflects how access to broad information and guidance is changing expectations for these services.
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