AI Startups
NiCE’s next-generation Cognigy bets the hard part of AI agents is running them, not building them
NiCE’s Cognigy places the challenge of AI agents in their operation
The contact center has been the low-hanging fruit for the artificial intelligence industry.
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SiliconANGLE
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SiliconANGLE
AI Analysis
Generated insight by OnAirToday AI
The focus on operating AI agents highlights a shift from building models to making them work reliably in real-world workflows. Contact centers are an early proving ground because they have been a relatively accessible target for AI.
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