AI Research

    Right Words, Wrong Moment: A Clinician-Grounded Analysis of Distress in 19,930 Conversations between Young People and ChatGPT

    Large-scale analysis reveals the risks and limitations of using conversational AI for mental health support.

    Young people increasingly turn to General-Purpose Conversational Agents (GPCAs), such as ChatGPT, in moments of distress. We examine young adults' (ages 18-25) experiences using ChatGPT. We first collected 19,930 ChatGPT conversations and survey data from 158 young adults. We the...

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    ArXiv CS.AI

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    ArXiv CS.AI
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    This study highlights a critical gap where general-purpose AI lacks the clinical nuance required to support users in acute emotional distress. It underscores the urgent need for safety guardrails that distinguish between conversational convenience and specialized mental health intervention.

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    #Mental Health#Digital Wellness#Ai Safety

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