Enterprise AI
ServiceNow on-behalf-of token exchange with Bedrock AgentCore Gateway
Configure identity-preserving access from an AI agent to the ServiceNow REST API
Learn how to configure Amazon Bedrock AgentCore Gateway for an on-behalf-of (OBO) token exchange with Microsoft Entra ID, so an AI agent can call the ServiceNow REST API while preserving the calling user's identity.
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AWS Machine Learning Blog
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AWS Machine Learning Blog

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Preserving the calling user's identity lets an AI agent access ServiceNow through the user's context rather than a shared identity. The configuration connects Amazon Bedrock AgentCore Gateway's token exchange with Microsoft Entra ID for REST API calls.
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