AI Research
What Users Think of Generative AI: A Cross-Platform NLP Analysis of Trust and Friction in App Store Reviews
Analyzing user sentiment to identify the core barriers hindering mainstream generative AI integration.
Generative AI (GenAI) applications have achieved rapid consumer adoption, yet little large-scale research examines user-perceived quality, trust, and adoption barriers. We present one of the first cross-application analyses of app store reviews for six major GenAI applications (C...
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ArXiv CS.CL
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ArXiv CS.CL
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This research provides a critical roadmap for developers to bridge the gap between technical capability and consumer expectations. By quantifying trust and friction, it highlights the essential user-experience shifts required for sustainable AI adoption.
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