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When Your CRM Starts Building Itself: The CIO’s Role in the Agentic SaaS Era
How agentic AI is transforming the CIO role from software administrator to orchestrator of autonomous business systems.
When Your CRM Starts Building Itself: The CIO’s Role in the Agentic SaaS Era Boston Consulting Group
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The shift toward agentic SaaS marks a fundamental transition where software evolves from a static tool to an autonomous participant in business workflows. CIOs must now pivot from managing software installations to governing decentralized, self-optimizing intelligent systems.
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